General Questions


Currently, we have 2 Petfon devices:  

A,Petfon Smart Tracker----------1 cellphone==>1 controller==>1,2 or3 trackers

Petfon Smart Tracker is specially designed for outdoor use, such as hiking or camping. The tracking distance varies from 0.1-3.5 miles depending on the using environment. During your tracking progress,you need to keep controller close to your cellphone, and make sure your cellphone stays in connection range(0-3.5 miles).

Since Petfon is transmitting by LoPoWan signal, it's a type of radio signal. It could be blocked or weakened by obstructions. If you use it inside the house and leave your pet running outside, although the tracker might still be positioned sometimes, but the connection might be a little unstable. It might disconnect occasionally. Since inside the house could be regarded as the harshest environment, the obstruction is from every direction, such as walls, ceilings or windows. 

b, Petfon Home kit--------1 cellphone==>1 controller==>1 Mesh==>1,2 or3 trackers

Petfon Home Kit could be used both inside and outside the house. There would be additional repeater(Mesh) between your controller and trackers which could effectively
enhanced signal strength and overcome obstructions.

With Mesh, the tracking won't be limited to outdoor use, Petfon's current limit would be totally overcome. 

You could leave your controller at home in charging box(keep it connected to your home WiFi) and leave your pet running outside the house,the weakened signal caused by the obstacles will be successfully resolved by Mesh.

And what's more, Mesh would overcome the user's distance limit, with Smart Tracker, your cellphone would have to stay in connection range in order to ensure a connection to your tracker. While with Mesh, the user could travel anywhere in the world with no distance limit. You could check what's happening on your pet at home from thousands of miles away through internet.

Main features:

1, Longer transmission range-------up to 6 miles in comparason with Petfon Smart Tracker's 3.5 miles.

2, Much more stable connection---------Mesh's signal would be much more strong which won't easily disconnect like Smart Tracker

3,No distance limit for your cellphone----------Your cellphone doesn't have to stay in connection range, which means you could go anywhere in the world but still be able to see what's happening at home.

4,Indoor monitoring----------Petfon Smart Tracker is specially designed for outdoor use. Petfon Mesh, make indoor tracking possible.
Therefore, if you want to monitor your pet's activity when you are inside the house, it's better to change your current devices into Petfon Home Kit. 

Petfon1

Gray&White

Matte Black ABS cover,elegant and classic

Transmit Power:17dBm,

Tracking distance: 0.65-3.5 miles

Initial positioning time:42s.

Use SX1276 chip

Battery life 8-16 hours

~

Petfon2

Blue&White

Glossy Dark Blue ABS cover,more durable and stain resistant

Transmit Power:22dBm

Tracking distance: 0.75-4 miles, 15% more than Petfon1

Initial positioning time:32s,10s faster than Petfon1.

Accuracy: Improved accuracy.

Use SX1262 chip

Battery life :9-17 hours,1 hour longer than Petfon1

Tips:
Petfon1 and Petfon2 are using totally different firmware modules, their components are not compatible with each other.

Notice: PETFON should not be used in areas with massive shelters on top such as forests or tunnels:

Working distance:

1, Petfon1 Smart Tracker:

Up to 3.5 miles in ideal environment (high and open space,such as on top of a hill )

0.65-1.5 miles in open land

0-0.65 miles in urban district

2,Petfon2 Smart Tracker

Up to 4 miles in ideal environment (high and open space,such as on top of a hill )

0.75-2 miles in open land

0-0.75 miles in urban district

3,Petfon Home Kit(Petfon + Mesh)

Mesh on top of a hill/building   +   Tracker in the street   +  No obstruction----------6 miles
Mesh on top of a hill/building   +   Tracker in the street   +  Some obstructions---------3 miles
Mesh close to the ground      +   Tracker in the street       + Some obstructions-------0.5-1.5 mile 

Petfon is NOT ONLY available in English.
The French, Spanish,Japanese and German version had already been released.
However, due to complex reasons, the text of these versions still need to be improved, we look forward to your advice and correction

Within 30 days from the date of receipt, if the product has any performance failure, you can enjoy the service of returning or replacing for free upon a professional test from Petfon support team.

 

Within 1 year from the date of receipt, if the product has any performance failure listed in the "Product Performance Failure Table", you can enjoy the maintenance service for free upon a professional test from Petfon support team.

Yes! PetFon could be delivered all over the world.


All orders are processed within 2 business days. Free shipping in US.
We can arrange global shipment and would choose the best courier for you on your cost.
Petfon Store is not directly liable for any loss, theft or damage to any goods. If a problem arises, please contact us and we will assist you resolve any issue.


Yes!

Since Petfon is positioned directly by GPS,it doesn't rely on cellular service. That means you don't need to use any internet during your tracking progress, it doesn't matter if you are using Verizon phones or AT&T network . It enables you to track your pets anywhere,even some desert areas with totally no Wi-Fi or cellular signal.

That means in theory, Petfon could be used anywhere in the world, as long as your area is covered by GPS

However, there are still 3 other factors that may affect Petfon's positioning performance:

1, Using environment. If your living area is covered by forest or woods, it's not recommended to purchase Petfon

2,Google/Mapbox's coverage.  If your living area's map is not recorded by Google or Mapbox, it's not recommended to purchase Petfon.

3,Petfon doesn't work in some specific old ocellphone models. Including iPhone5s, iPhone SE and LG V20

Petfon tracks our dogs based on GPS and LoPoWan technology. It transmits signal via Bluetooth and LoPoWan, not mobile signal, cellular network or wifi signal. That means you don't need to use any internet during the usage of our devices. It enables you to track our dogs in some very desert areas with no cellular signal. Even if there is no cellular or wifi, our devices would run normally as long as your cellphone's Bluetooth is enabled.


Currently, Petfon could only be bound to 1 email account, and one email account could only be logged in one cellphone. That means the devices could not be bound to 2 or 3 cellphones at the same time.  

Since the devices are bound to your account, not your cellphone, so if you want to change your cellphone, you could just log out from your earlier cellphone and log in the same account in your new cellphone.

Please kindly follow these steps: 

In your original cellphone:

1, Turn off Bluetooth

2,Go to Petfon==>Menu==>Settings==>Log out
-

In the new cellphone: 

1, Turn on Bluetooth

2,Log in your account

-
In your original cellphone:

1,Turn on Bluetooth


The devices would be switched to your second cellphone accordingly, you don't need to scan Petfon again or register a new account.


Android cellphones are a little different from iPhones. There might be disconnection problem caused by the function limit when Petfon APP was running in the background. 

For Android cellphones, there is a battery optimization feature, which means the system would limit some APP's performance after switching them into background running. This feature is meant to to save power for Android cellphones. While, the Bluetooth and GPS function would be limited badly which would affect on Petfon's connection and positioning performance. This limitation is not only for Petfon, but for any APP which is using Android as it's working system. 

Here's how to disable the battery optimization on your Android smartphone for the PETFON App:

Google Pixel

1. Go to your smartphone's Settings.

2. Tap Apps & notifications ▶ Advanced ▶ Special app access ▶ Battery optimization.

3. If the PETFON App is listed as “Not optimized,” please tap on it ▶ Optimize ▶ Done.

Samsung

1. Please go to your phone settings

2. Applications

3. Select three dot menu (top right corner)

4. Select "Special Access"

5. Select "Optimize Battery usage"

6. Select the "Apps not optimized".

7. Find PETFON on the list and make sure that it is not selected.

Huawei

1. Please go to your phone settings.

2. Select "Apps".

3. Select "Advanced" (at the bottom).

4. Select "Ignore optimizations".

5. Press "Allowed" and select "All apps".

6. Find PETFON on the list and set to "Allow".

In case you have a PETFON P30 or P30 Pro, please do this as well:

1. Please go to your phone settings

2. Select "Battery"

3. "App launch"

4. PETFON

5. Switch "Manage automatically" to "Manage manually"

6. On the screen that will pop up, ensure the following options are toggled:

Auto-launch

Secondary Launch

Run in background

MIUI

1. Please go to your phone Settings

2. Additional Settings

3. Battery & performance

4. Manage apps' battery usage

5. Choose apps and select PETFON.

6. Also, please go to your phone Settings

7. Additional Settings

8. Privacy

9. Location.

Check that you are using High Accuracy for Location Mode and also allowing location access. Configure app so it can use GPS in the background.

Sony

1. Please go to your Phone settings

2. Select "Battery"

3. Select the (...) menu in the top right corner and press "Battery optimization"

4. Select "Apps"

5. Select "PETFON".

LG

1. Please go to your phone settings

2. "Battery & power saving"

3. Select "Battery usage"

4. "Ignore optimizations"

5. Turn on to ignore battery optimization for PETFON.

One Plus

1. Please go to your phone settings

2. Select "Battery"

3. Select "Battery optimization"

4. Switch to the "All apps list" (top menu)

5. Select PETFON and choose "Don’t optimize".

Motorola

1. Please go to your phone settings

2. Select "Battery"

3. Tap the menu in the top right corner

4. Select "Battery optimization"

5. Tap "Not optimized"

6. Select "All Apps"

7. Find PETFON on this list and Select "Don’t Optimize".

8. Go back to your phone settings

9. Select "Battery"

10. Turn Battery Saver Mode off.
** When your Motorola reaches a low level of battery (15% by default, though you can customize it), the battery saver mode automatically starts and ignores the battery optimization setting you've chosen previously, so steps 8, 9 and 10 are advisable.

Other Android devicesT

here are many other smaller brand smartphones available that use Android, these settings may differ. If your device is not in our list, please try to locate a similar setting as mentioned for one of the brands above and apply it to fix the issue with faulty tracking of the PETFON application.

The map you see in PETFON App is managed by third-party services , Mapbox and Google Map. We use their map services, but have no authority or ability to adjust their maps

You could try them both and see which map works better in your living area.

(Petfon APP==>Menu==>Settings==>Map)

In very few areas, both map suppliers did not update in time, the map might be blurry or outdated, please go to Mapbox Map/Google Map Feedback page and tell them that the map in your living area need an improvement!

Currently, Petfon could only be bound to 1 email account, and one email account could only be logged in one cellphone. That means the devices could not be bound to 2 or 3 cellphones at the same time. While you could try a special feature called "Share".Share enables a second cellphone to check our pet's tracking information, you could not control your pet's tracker from the second cellphone, but you could see wherever your pet is just like the main cellphone.
Please kindly allow us to emphasis that, your devices are not connected to your second cellphone. They are still connected to your original cellphone even after the sharing. Because you just shared the tracking information from the original to the second phone through internet, that means the second phone would not be able to control you pet, but could only check your pets tracking information from her/his app.While, the main advantage is, the second phone could go anywhere with no distance limit. As long as there is internet, she/he would be able to check your pet's information. But for your original cellphone, you would have to ensure that you are using it in a valid transmission distance from your pet.Since your original cellphone is the main account your devices are connected to.During the share period, please kindly ensure both cellphones have internet service, since the information is shared by internet.

Please kindly “Share” following this Video

Getting Started.

PETFON is an all-in-one real-time GPS tracker! When unpacking a PETFON, here are what you will find:

1 GPS Tracker + 1 Controller + 2 bands + 2 loops + 1 charging box + 1 USB cable + 1 Quick Start Guide

Take controller and tracker out of the charging box, REMOVE the bottom film and PUT THEM BACK into the charging box. The indicator embedded in the controller and tracker would both flash blue light when they are successfully activated. Please notice that this step is very important, the controller and tracker could only be paired after activation.

Quick Start:
Pair your Controller and Tracker(s)

1. Create a Petfon account: Video:How to register a Petfon account

2.Keep Petfon close to your smartphone.

3. Turn on Bluetooth in your smartphone.

4. Open PETFON App(the APP might ask you if you permit Petfon to use your Bluetooth, location,microphone,camera and send you notifications. Please always click "YES". Since these options are all important in your use.)

5. Please go to Petfon APP▶Menu▶Devices▶"+"▶Controller&Tracker. and Scan controller and trackers one by one.

When the tracker is successfully scanned, a customizing page would pop out. Please input your pet's information, and click "Confirm". The binding progress are now finished.

Because Petfon is updating and innovating constantly, so after successfully scanning , the system may require you to update firmware. During the updae progress, please kindly:

a,Make sure you are in good WiFi or 4G environment

b,Keep your controller and tracker very close to your cellphone

The update might take you 5-10 minutes.

If you have more than 1 trackers, you could pair additional Trackers by clicking "+" again and follow the same procedures after that.


The whole binding progress is finished right now, you're ready to go!




Tips:

If a second person also need to track your pet,you could try "Share"  (Petfon APP ▶ Menu ▶ Share).

Please check the following video for more details:

Video:How to Share..



Controller:

You can turn off the Controller in 2 ways:

a,Press the ring button and hold it for 5 seconds

b,App ▶ Menu ▶ Devices ▶ Controller ▶ Shutdown.

If you want to turn it back on, you could:

a,Press the ring button(quick hit, not press and hold),a red light would blink on the light button, that means it's turned on.

b,Put the controller into the charging box , when a green or blue light comes up, that means it's turned on.

Tracker:

Turning off :

App ▶ Menu ▶ Devices ▶ Tracker ▶ Shutdown.

Turning on :

Put the Tracker into the charging box , when a green or blue light comes up, that means it's turned on.


Relevant information:

Turning off Bluetooth on your smartphone or turning off the PETFON App won't shutdown your devices.The devices would be automatically turned on as soon as you place them back into the charging box.

The LED light embedded in the modules would indicate multiple informations:

While using:

1,Positioning indicator
Petfon would update your pet's position every 10/20/60 seconds depending on your setups.

Whenever it got a successful position, it would flash green light for once

2,Light alarm
When your pet is missing in the darkness, or when the tracker is knocked off your pet's collar, you could press light button to light it up. The tracker would flash colorful lights rapidly or solidly based on your setup(Petfon APP==>Menu==>Devices==>Tracker==>light mode/color)


While Charging:

Charging - Blue light, fade in and fade out

Fully charged - Solid green light comes on for 5 seconds and then goes out.

In order to track your dog's position, please follow these steps:

1. Get yourself in an open outdoor environment in order to have a good connection range and GPS accuracy.

2. Make sure Petfon APP is always on.

------Petfon APP is the essential part of the connection, please make sure it's turned on when you are about to tracker your pet. You could switch Petfon APP into background running, it would still be able to track your pet, but please don't turn it off.

3. Turn on controller and tracker

-----Take controller and tracker out of the charging box, and put them both back into the charging box. When the light come on that means they are turned on , please wait for 1-5 seconds till they get connected to PETFON App.

5. While walking, please make sure you are carrying both the smartphone and Controller. (If you are using Mesh, you don't need to carry the controller, you could just leave it at home in charging box)

6,Please check your dog's position through PETFON App (Petfon APP▶
Menu ▶ Map).

In the Map, you can see 2 icons, your pet's picture and a green dot with white circle and an arrow.

A,Your pet's picture represents your pet's current position.

B,The green dot represents your cellphone's position

Please check the following video to learn more:

Video: Learn about main icons in Petfon APP

Relevant information:

1,Position interval: Petfon would update your pet's position every 10/20/60 seconds. The power consumption would be higher if you set it in a very short interval. Please adjust this interval by: Menu==>Settings==>Tracking interval

2,Positioning mechanism:

Scenario(1) When the tracker is very close to the controller&cellphone(within 20 yards), it would be connected to your cellphone by Bluetooth.In Bluetooth mode,the tracker would share your cellphone's location. In the map, you could see there's not a precise position for our pet, but only shows:"Nearby,share your cellphone's location".

Scenario(2) While, when our pet's was farther than 20 yards away, LoPoWan would be activated, our pet would be positioned directly by GPS in LoPoWan mode. The positioning would be much more accurate.

The Firmware updating process is extremely important,it improves the overall performance of your PETFON and fixes some minor issues you might have.
If you have a red dot besides your controller&tracker in "Devices" page(Petfon APP==>Menu==>Devices), that means a new version is available, please follow these steps to update:

1. Turn on the GPS, Bluetooth and Internet on your smartphone.

2. Turn on your Petfon devices, be sure their battery level more than 20% and that are close to your smartphone during this process.

3. Open PETFON App and go to Menu ▶ Devices ▶ Tap the module you want to update ▶ Confirm

5. Please repeat this process for every Petfon module you have.


Petfon's firmware updates depends mainly on 2 factors:

1, Good Bluetooth Connection

--------Make sure your cellphone CLOSE to your controller and tracker

2, Good Internet Connection

--------Make sure you are in good Wi-Fi or 4G environment.   The update is a little sensitive to the internet quality, so if the WiFi is not very stable at that moment, it might stop updating.

FAQ for Petfon Smart Tracker

PETFON is an advanced and reliable GPS dog tracker which enables you to monitor your dog’s location and activity anytime.

1. Fully charge controller and tracker.

2. Download PETFON app from Apple APP Store or Google play.

3. Register with your email address on PETFON APP.

4. Scan both controller and tracker with your cellphone.

5. Input your dog’s information.

6. Press ring button and light button on Controller, if the tracker rings or lights up, that means they are successfully connected.

7. Attach the PETFON tracker to your dog’s collar.

1. Check if you have authorized PETFON APP to use Bluetooth in your cellphone.

2. Check if you have authorized PETFON APP to use the camera in your cellphone.

3. Check if you have teared off the film under each device.

4. Check if you have activated the device.

Put the tracker and controller back into the charging box to activate the device. A red,green or blue light should come on after that. No matter what light comes on, when it lights up ,that means it's turned on/activated. You could go to step 5 after that.

5. Please try scanning them again.

PS:Due to LG V20 's Bluetooth performance limit, Petfon might not be compatible with this cellphone model, please kindly contact us if you are using this model.

If you could not register on Petfon APP,please kindly check through the following steps:

1. Please check if the email address you typed in is correct.

2. Please check if it is in the SPAM folder.

3. The email might be delayed due to a poor network environment, please kindly wait for a few minutes, the verification code is valid in 30 minutes.

4. There might be registration issue in some unpopular email suffixes, please kindly try it again with more common emails like Gmail or Yahoo.

There are two buttons on Controller,Ring&Voice button and Light button.

The button with 3 rays around is the light button.

You could press it to light up the tracker. You could use this light to train your dog, or find your missing pet/tracker in the darkness.

The light could be customized as your wish. Such as you could set it as green, red or yellow, quick flash,colorful or solid.

While after turning the light on, you need to press the button again to turn it off. Since the power consumption would be much higher than usual. 

The other button is the Ring&Voice button.

When you press it, the tracker would play a ringtone. You could use this feature to train your dog.After the training, your dog could come back to you whenever you press the button.

The ringtone would last for 5 seconds and could not be stopped till it finish.

You could also change the ringtone into your own voice which would be easier to recognize for your pet. Video: How to customize voice for your tracker

1, Please check if you have used it in water? Such as swimming pool or ponds?

----------Petfon GPS Tracker is weather proof with a proof grade of IP65. For IP65, according to the official explanation, it is : Dust-tight and protected from moisture challenges up to jetting water. That means it could resist water splash and dust. It enables us to use them in rain, hailstone, snow or storm, but it could not expose in the rain for a long time or immerse in the water . Please kindly take it off when your dog is playing in the rain or swimming in the water, it would get water damaged. 


2,Please kindly confirm if you are charging it with the loop or not.

-----------Sometimes, the loop might interfere the contact between tracker and charging box, please kindly remove it or adjust its position.


3,Please kindly follow the standard charging procedures, as follows:

(1)Charge the charging box till it's fully charged.

Blinking Blue------ Charging
Solid Blue ------Fully charged
(2)Unplug the charging box--------This is very important

(3)Put Controller and Tracker in charging box

(4)Keep charging for another 4 hours till they both light up

Blinking blue--------Charging
Solid green for 5 seconds and go off-------Fully charged

Please kindly contact us immediately if the above steps doesn't work.

Petfon's performance could not be guaranteed in woods,forest or tunnels. In order to explain it more clearly, please kindly allow us introduce the working mechanism for Petfon.

Petfon is positioned directly by GPS, while GPS signal could be blocked by obstructions,  the obstacles could result into a weak positioning or even positioning failure. Please kindly check the official GPS website in below for a better understanding, in their website, they clearly explains how the GPS technology works, not only for Petfon, but also for any other device that applies GPS technology.
https://www.gps.gov/systems/gps/performance/accuracy/
In our case, the positioning of our tracker depends highly on the obstacles between GPS satellite and the tracker, if your pets run into some areas with heavy shelters above---Forest------GPS would not be able to position it accordingly.

On average, Petfon could keep working for 10 hours depending on the strength of GPS signal.
PetFon APP will tell you when it’s time to charge, you would receive a notification when the battery is below 20% or 10%.


Petfon has 2 modes:

a, Standard mode

Petfon would update your pet's position automatically every 10s/20s/1min, the history would be recorde automatically in this mode. The battery could last for 8-16 hours, that means you have to recharge your controller and tracker every night.

b,Power save mode

If you open power save mode, Petfon would not update your pet's position automatically, if you want to see where is your pet, you have to click "REFRESH" in home page to update it manually.  Since it's not giving you a timely position, there would be no history recorded in the system. The battery life could be extended to 48 hours in this mode.

If you want to extend your battery life, please follow this video: Video: How to extend battery life

Petfon GPS Controller and Tracker are connected to your cellphone via Bluetooth and LoPoWan technology.


Controller is connected to your cellphone only by Bluetooth, while Bluetooth has a transmission limit of 20 yards. Please always make sure to use your controller close to your cellphone. The controller will get disconnected when it's far away from your cellphone.(You don't have to take controller with you if you are using Mesh. With Mesh, you could just leave controller at home in charging box.)


Tracker is the main positioning device. When it's close to our cellphone, it will be connected by Bluetooth. While, when it’s out of the Bluetooth range, LoPoWan would be activated, LoPoWan has a transmission range of up to 4 miles. That's why the tracker could go much further away than your controller.

The original loops and bands are made of specially reinforced rubber and PVC, they could not be easily damaged.

If they are damaged by accident, you could get it through an additional accesssories kit, please kindly check it through the following link:

Petfon Shop

In this kit , there would be special casings which would give you another way of attachment. The casings could be attached to our dog collar in multiple ways, please kindly check the attached video for reference. Video: How to attach a case kindly notice that, this casing is made of rubber which might be bitten off when your pet is wrestling around with his friend, please kindly use caution on dogs that are particularly naughty.

Press the small round button in the middle of the charging box, and check the color it light up.
Red Light: Battery low
Blue Light: Battery sufficient
No light: Battery off

Currently,we have 2 built-in maps: MapBox and Google Map.

Both have their own advantages and disadvantages according to different regions. You can try both and see which map works better in your area.

You could change the map following these steps:

Menu ▶ Settings ▶ Map Type.



You can also change the map type following these steps:

Menu ▶ Settings ▶ Map Type.

There are 2 options:

1,Standard - features a detailed vector reference layer over the paths.

2,Hybrid - like the satellite type, but with vectors over the paths, as well as their names.

You don’t need to turn off the device, you could just place the device in the charging box and recharge them again when you don’t want to use them.
While if you are not taking the charging box with you, you could turn off the devices to save powder. Please go to Petfon APP, click "Devices" → "Controller/Tracker" → "Shutdown". The power consumption would be much less in shutdown mode.
For controller, you could turn it back on by placing it back into the charging box till it light up, or simply press ring button on the controller.
For tracker, you could only turn it on by placing it back into the charging box.

The GPS data of the Tracker needs to be updated every 3 days via internet, in order to acquire a position in a faster and accurate way. As it happens with other devices that feature a GPS, PETFON uses the EPO service, which allows the GPS of the Tracker to predict where satellites will be in the sky, reducing GPS acquisition time and increasing the accuracy.
Here's how the Tracker behaves with its GPS data up-to-date and not up-to-date:

GPS up-to-date: your Dog's position will be very accurate and refreshed in the Map every 10 seconds.GPS not up-to-date: your dog's position may lack some GPS accuracy and it can take up to 3 minutes to acquire a valid coordinate.In case you're in a walk:Connected to the internet - the GPS update will run in background every 3 days. You don't need to do anything and your experience won't be interrupted!Not connected to the internet - you'll get a message in the Map screen every 3 days, asking you to connect your smartphone to the internet and to get close to the Tracker, in order to update its GPS data.

Petfon Smart Tracker is specially designed for outdoor use, such as hiking, camping or dog walking.

It's not recommended to use it inside the house with your pet running outside.

If you want to monitor your pet's movement in the house, please kindly purchase Petfon Home Kit instead.

Petfon1 and Petfon2 are using totally different firmware modules, their components are not compatible with each other. Please be careful not to buy the wrong one before placing the order

Petfon could track up to 3 pets at the same time,that means you could connect 1,2 or 3 trackers to one Petfon network. You would be able to bind all these 3 trackers with just 1 cellphone.

1 Cellphone==>1 Controller==>1,2 or 3 trackers.

Since you just have 2 pets, you could just purchase a standard unit(1 controller + 1 tracker) and an additional tracker.


Please kindly set order through the following link:https://www.petfon.com/collections/all

Petfon has a feature of "WiFi assisted location". In areas with high wifi density, it would help us improve location speed. After opening the WiFi assisted location, our device could automatically access the WiFi locations in the surrounding areas, and use them as reference to position itself. If you are living in a crowded city/district,it would help us a lot in improving the positioning speed. You don't need to login or access any of these WiFi, the system would use them as location reference automatically.

HOWEVER, if you are living in rurual area with not so many WiFi spots around, it's better to turn off this feature. Since WiFi assisted locating might give you wrong positioning reference if there are not enough WiFi spots around.

Yes, there are two methods to realize this function.

I, Share:Let's imagine you'd like to track your dog (who is at home) while you're at work.

Video Tutorial: How to Share

Please follow these steps

1. Ask someone who's home to track your Dog. This person should log in Petfon APP and connect to your dog as main account.

2. The main account need to use the share feature to share your dog's location and activity data to your own account. Please note that, in order to use this feature, the person who's sharing (at home) and the person whom is being shared (you, at work) both need to be connected to the internet.

3. You can now track your dog's location and activity remotely, as long as the other person is locally monitoring your dog!

II, Please kindly purchase additional Mesh for your Petfon Smart Tracker.

Mesh is an auxiliary product of Petfon devices, which could be used together with Petfon to improve the positioning performance. With Mesh, the tracking won't be limited to outdoor use, Petfon's current limit would be totally overcome. You could leave your controller at home in charging box and leave your pet running outside the house,the weakened signal caused by the obstacle will be successfully resolved by Mesh.And what's more, Mesh would overcome the user's distance limit, in the past your cellphone would have to stay in connection range in order to ensure a connection to your tracker. While with Mesh, the user could travel anywhere in the world with no distance limit. You could check what's happening on your pet at home from thousands of miles away through internet.
Main features:

1, Longer transmission range-------up to 6 miles in comparason with Petfon tracker's 3.5 miles.

2, Much more stable connection---------Mesh's signal would be much more strong which won't easily disconnect like Petfon Tracker

3,No distance limit for your cellphone----------Your cellphone doesn't have to stay in connection range, which means you could go anywhere in the world but still be able to see what's happening at home.

4,Indoor monitoring----------Petfon GPS Tracker is specially designed for outdoor use. Petfon Mesh, make indoor tracking possible.

You can't track your dogs if they leave the range, but you have some other options to prevent this from happening.

You can prevent your dog from running away by setting up Geo-fences, please kindly follow: Video: How to set up a Geo-fence

Petfon are certified with IP65 rating. Unfortunately, it's not totally water proof right now. For IP65, according to the official explanation, it is : Dust-tight and protected from moisture challenges up to jetting water. That means it could resist water splash and dust. It enables us to use them in rain, hailstone, snow or storm, but it could not expose in the rain for a long time or immerse in the water . Please kindly take it off when your dog is playing in the rain or swimming in the water, it would get water damaged.

PETFON Controller and Trackers use lithium rechargeable batteries. To recharge them, simply put them into a PETFON charger box (included in each pack)!
The lifespan of the battery is over 300 cycles (charges) at 100% capacity. Even after 300 charges, the battery should continue to function normally, but the capacity will begin to diminish. At around 500 charges the battery life should still be about 80%!


Petfon controller or tracking might got disconnected due to the following reasons,please kindly check which condition meet your current situation. 

1. Petfon APP shut off ------Please always ensure Petfon APP running during use. 

2.Tracker/Controller power off ------Petfon could keep working for 8 hours, please kindly recharge it when the power is off.

3. Controller far away from the cellphone-------Please always keep Controller close to your cellphone during use (Within 20 yards). Because the controller is connected to your cellphone only via Bluetooth, if it's far away from your cellphone, it would get disconnected.

4.Harsh using environment ------- Petfon’s signal transmission could be blocked by obstructions, please check if there are a lot of obstructions between you and your pet. Petfon has a transmission range of 0.65-3.5miles depending on the using environment.(It’s not recommended to track your pet inside the house with pet running outside, the connection would be very unstable due to the massive obstructions between Controller and Tracker.)

5. If the above steps do not work, long press the voice button for 8 seconds to turn off the Controller, then press voice button for once to restart the Controller

Petfon is kind of like an iPhone, when our customer registers on it, it would have its own ID which protects it from being used by anyone else even if it's stolen.

Only the owner can unbind it from his own account. If you want to sell/give it to a second person, you have to unbind it from your account at first,otherwise no one else could use it.

If you have purchased a brand new Petfon, but still have such a problem, that might because the seller/platform have sent you a used Petfon by mistake. Please contact the seller immediately.

If you have purchased a used Petfon, please kindly ask the seller to unbind it for you at first.

We(Ubisight Technology LLC) can't unbind any Petfon devices for anyone without the original user's authorization. 

Petfon’s transmission distance could be affected by the obstructions and signal interference.
In ideal environments(on tops of a hill or wide open space), Petfon could reach a working distance of up to 3.5-4 miles, while when we are using it in highly obstructed areas(such as crowded urban districts), this distance would be decreased to 0.65 mile or less.

Note: Indoors and extreme weather conditions not applicable.

Distance Table:

1, Petfon1 Smart Tracker:
Up to 3.5 miles in perfect using environment, such as on top of a hill
0.65-1.5 miles in open space
0-0.65 miles in urban district

-
2,Petfon2 Smart Tracker
Up to 4 miles in perfect using environment, such as on top of a hill
0.75-2 miles in open space
0-0.75 miles in urban district

Before giving you a detailed countermeasure, please kindly allow us explain Petfon's working mechanism for you. Petfon is connected by Bluetooth and LoPoWan:

Senario (1) When the tracker is very close to the controller&cellphone(in Bluetooth range), it would be connected to your cellphone by Bluetooth.In Bluetooth mode,the tracker would share your cellphone's location.  In Petfon APP, you can see there's not a detailed description for your pet's current postion, but only shows:"Nearby,sharing your cellphone's location" under the map. Since it's sharing your cellphone's location, and your cellphone is positioned by internet, although the positioning should be accurate in most cases, it is inevitable that there might be some occasional deviations.  The deviations will be very tinny and will not affect your user experience

Senario (2) While, when your pet's out of the Bluetooth range, LoPoWan would be activated.  In LoPoWan mode,the tracker would be positioned directly by GPS. The positioning would be much more accurate.  Under the map, you could see a detailed coordinate or a very specific address information for your tracker. GPS positioning accuracy also varies slightly from region to region.

If you are using it in open area, GPS mode, but still have a bad accuracy. Please kindly follow these steps:

1, Turn off WiFi assisted locating

(Petfon APP==>Menu==>Settings==>WiFi assisted locating)

2,Go to your cellphone's settings==>Petfon==>Location==>open "Precise location"

3,Double check your using environment--------Petfon's performance could not be guaranteed in woods,forest or tunnels(see FAQ==>FAQ for Petfon Smart Tracker==>#7 Why can't Petfon work in woods?)

Petfon may fail to locate due to the following reasons::

1, Controller/Tracker disconnected

--------Petfon would not be able to position when either controller or tracker is disconnected.

2,Harsh using environment

-------Petfon's performance could not be guaranteed in woods,forest or tunnels. In order to explain it more clearly, please kindly allow us introduce the working mechanism for Petfon.

Petfon is positioned directly by GPS, while GPS signal could be blocked by obstructions,  the obstacles could result into a weak positioning or even positioning failure. 
In our case, the positioning of our tracker depends highly on the obstacles between GPS satellite and the tracker, if your pets run into some areas with heavy shelters above,GPS would not be able to position it accordingly.

3,GPS not available

---------There are very few areas that GPS is not covered, no GPS devices could work in these types of areas or only works occasionally..

4,Petfon GPS module damaged or defected

--------Petfon's GPS module could be damaged by violent knocks, dog bites, long time exposure to the rain or sinking in the water

GPS accuracy

We strongly advise you to visit the Official GPS Website, that clearly explains how the GPS technology works, not only for PETFON but for any other device that features GPS technology (like other GPS dog trackers and smartphones).

Basically, the Official GPS Website states that GPS accuracy depends on the amount of obstacles between the GPS satellites and the device itself. In sum, here are some key points stated in the above-mentioned website that will tell you the GPS accuracy you should expect for different use cases (this information influences the performance of regular Map tracking, Radar, History and GPS fences):

Good GPS accuracy: open outdoor areas (beaches, national parks or urban squares).Bad GPS accuracy: very dense areas (impenetrable forests or very crowded urban environments, with a high amount of obstacles); cloudy weather; the indoor use case is not advisable.

 

https://www.gps.gov/systems/gps/performance/accuracy/

 

FAQ for Petfon Mesh

PETFON MESH is one of the main products for PETFON HOME KIT. After matching with PETFON Controller/Tracker, the communication distance of the Tracker would be greatly extended. Build up users' own pet private network, which can be freely and conveniently formed through Mesh mode, so that pets can be tracked and located anywhere at any time without monthly fee.

No,Mesh is an auxiliary product of Petfon GPS pet Tracker, which could only be used together with Petfon Smart Tracker(controller + tracker). It could not work independently.

Establish a ecossystem with Petfon Mesh and Petfon controller&tracker. Controller itself is also a Basestation, but due to its small size, low battery capacity, low antenna efficiency and short transmission distance, the performance is limited when it's used inside the house.

Use Controller and MESH to form a bigger Basestation, which enables you track your dog in real time via the PETFON APP with longer distance and less environment limit.

1. Place Controller in charging box, and connect charging box to a steady power supply to keep recharging it. In Petfon APP, please set up "Home", and connect the controller to internet through WiFi.

2. After step 1, your Controller is already working in a small Basestation mode; Then, choose a good plcae ourdoors to mount your MESH device, hang it at a high place to ensure a better coverage of the antenna. Please also be sure that MESH is in a valid connection distance from the controller. A Bigger Basestation would be established accordingly, it would keep tracking your pet within a local estimated range up to ~ 6 miles / 10 kilometers around the basestation, depending on your house’s surrounding environment. In very dense urban environment (lots of tall buildings and walls) the range can decrease, but in ideal conditions (suburban environment, for example) PETFON MESH will thrive!

3. Finally, the basestation will send the Pet's position to a cloud server, making possible for multi accounts to track the same pet in real time as long as they're connected to the internet (ex.: from work), doesn't matter if they use Wi-Fi or mobile data.

Our exclusive LoPoWAN communication technology eliminates the need for a cellular connection to obtain the GPS coordinates, which is why PETFON MESH is FREE OF MONTHLY FEES!

PETFON MESH works in every country! Our exclusive LoPoWAN technology eliminates the need for a cellular connection to obtain the GPS coordinates, so there are no country restrictions!

PETFON MESH’s estimated obtainable range is a radius of up to 6 miles (~10 km) around the Basestation, depending on your house’s surrounding environment. In very dense urban environment (lots of tall buildings and walls) the range can decrease, but in ideal conditions (suburban environment, for example) PETFON MESH will thrive!

A bad weather or massive obstruction could affect Mesh’s positioning performance.It’s recommended to install Mesh 2m above the ground, and make sure it’s in an open area with no obstructions.Please kindly click “≡”→”Devices”→”Mesh ”, to set up your Mesh.

GPS accuracy

We strongly advise you to visit the Official GPS Website, that clearly explains how the GPS technology works, not only for PETFON but for any other device that features GPS technology (like other GPS dog trackers and smartphones).

Basically, the Official GPS Website states that GPS accuracy depends on the amount of obstacles between the GPS satellites and the device itself. In sum, here are some key points stated in the above-mentioned website that will tell you the GPS accuracy you should expect for different use cases (this information influences the performance of regular Map tracking, Radar, History and GPS fences):

Good GPS accuracy: open outdoor areas (beaches, national parks or urban squares).Bad GPS accuracy: very dense areas (impenetrable forests or very crowded urban environments, with a high amount of obstacles); cloudy weather; the indoor use case is not advisable.

https://www.gps.gov/systems/gps/performance/accuracy/

Yes, Petfon Mesh has a proof grade of IP67. You could expose it in rain,snow, storm or even flood.

Mesh is: Dust - proof, Fire-proof,IP67 grade Water - proof, Lightning - proof, Corrosion resistance, Oxidation resistance and UV resistance

Mesh's battery life is 15 days-6 months depending on the Work Cycle you set.  

Please kindly click this link for more details: Battery Life In Each Work Cycle


Tips:

Mesh would only work in its working cycle, otherwise it would stay in standby mode to save power. Please set up work cycle at first based on your own habits.





Further Support

If you have met a problem,but the problem does not have an answer in the FAQ. Please kindly send us a feedback through Petfon APP.
Before sending feedback, please kindly make sure that this problem was happened in the in the past 24 hours. Because when you send this feedback, you are also uploading the APP logs of the past 24 hours, so that we would be able to see if there is anything wrong with your devices, your cellphone or maybe your setups from the background. 

Please kindly allow us emphasize that, in order to protect our customer's privacy, the APP logs you uploaded will only stay in the system for 24 hours, and will only be used for problem investigation. After 24 hours, it will be deleted automatically.  Please kindly follow these steps:

Petfon APP==>Menu==>Send Feedback==>Describ your issue in the blanks area==>Submit Feedback

Video:How to send a feedback?


If you want to build up business relationships with us, you could contact us directly by clicking the following link. The related department would reply your email after that.

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Customer support

Tel: +1-201-657-5353

(7:00am-2:30pm, EST)

Send a message

ubisighttech@gmail.com

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