Contact SellerTo enquire about an existing order, please contact us:
2:Tel: +1-201-657-5353(7:00-14:30 USA Eastern Time)
ShippingAll orders are processed within 2 business days. Free shipping in USA
We can arrange global shipment and would choose the best courier for you on your cost.
Petfon Store is not directly liable for any loss, theft or damage to any goods. If a problem arises, please contact us and we will assist you resolve any issue.
ReturnsItem/s must be returned intact as was received by Buyer including package box and all spare parts inside. Shipping and Handling is the sole responsibility of the Buyer.
Within 30 days from the date of receipt, if the product has any performance failure, you can enjoy the service of returning or replacing for free upon a professional test from Petfon support team.
WarrantyWithin 1 year from the date of receipt, if the product has any performance failure listed in the "Product Performance Failure Table", you can enjoy the maintenance service for free upon a professional test from Petfon support team.
|PETFON||Cover crack or damage caused by structural or material problems|
|Cannot turn on after a full charge|
|Does not work properly|
|Ring or Light button does not react|
|Cannot connect to Bluetooth or Wi-Fi|
|Cannot access GPS location|