• 1. Please place both controller and tracker back into the charging box till they both light up. No matter what color of light they are blinking, when it light up it means they are activated. Please kindly check if the devices could be connected or not after activation.
    Indicators definitions:
    One Red Blink means the devices are activated.
    Constant Blinking blue means they are charging.
    When they are fully charged, they would light up solid green for 5 seconds and then go out.
  • 2. If the devices are still not connected after step 1. Please kindly reboot the Bluetooth in your cellphone. And then wait for another 2-10s. See if the devices could be connected or not.
  • 3. If the devices are still not connected after step 2, please turn off Petfon APP and turn it back on. Wait for another 2-10s, see if the devices could be connected or not.
  • 4. If the devices are still not connected after step 3, please restart your cellphone, turn on Petfon APP, wait for another 2-10s, see if the devices could be connected or not.
PS:Due to LG V20's Bluetooth performance limit, Petfon might disconnect occasionally with this cellphone model, please kindly contact us if you are using this model.